Kabel Helpdesk Forum

Hallo ,
Unfortunatelly i don't speak Deutsch and i am trying to find a solution . I am new customer to 100mbps 2play from kabelbw Stuttgart . Everything ok the first 2 days but after that my Internet Connection went terribly bad . I cannot understand if it is a router problem or a line problem. When i am with WIFI everything goes terribly. I tried from my Phone , Ipad , PC( With wifi stick) and some times internet goes sometimes not . For example one day i had connection to FB and Google but not on other Websites.That day i could't ping the gateway !! 192.168.0.1 ...but i had internet on those 2 pages .My phones and Ipad also have internet connection but for 1 site i need to wait 2-3 minutes to load...if they load..
My PC goes better with Wifi..i can surf but many times i see that slows down .
I tried to connect with LAN Cable my pc and i don't see any problems. Is that a Router problem with wifi or internet failure from ISP ?( Kabel ? ) What can i do. My brother has the Fritz box Cable and its perfect !!! ..
What can i do ? Can i ask for a new router ? I already send 3-4 mails to customer support and i still wait for answer.
Here is my Log File from router :

2014-03-02 20:43:00: [Major] Started Unicast Maintenance Ranging - No Response received - ...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.7;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.6;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.5;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.4;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.2;CM-MAC=cc:35:...
2014-03-01 22:00:00: [Minor] Missing BP Configuration Setting TLV Type: 17.1;CM-MAC=cc:35:...
--- -- --:--:--: [Warn] DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
--- -- --:--:--: [Info] Honoring MDD; IP provisioning mode = IPv4
--- -- --:--:--: [Info] WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A...
2014-03-01 20:03:01: [Major] Started Unicast Maintenance Ranging - No Response received - ...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
2014-03-01 08:18:01: [Major] Started Unicast Maintenance Ranging - No Response received - ...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
2014-02-28 19:23:00: [Major] Started Unicast Maintenance Ranging - No Response received - ...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
2014-02-27 15:33:00: [Major] Started Unicast Maintenance Ranging - No Response received - ...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
2014-02-27 10:39:32: [Major] Received Response to Broadcast Maintenance Request, But no Un...
2014-02-27 08:29:46: [Major] Started Unicast Maintenance Ranging - No Response received - ...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
--- -- --:--:--: [Major] No Ranging Response received - T3 time-out;CM-MAC=cc:35:40:de...
2014-02-26 10:13:55: [Major] Started Unicast Maintenance Ranging - No Response received - ...